1.        Do you have a current PINES Library Card?

2.        How often do you visit this Library branch?

□ Daily  38

□ Weekly 85

□ Monthly 31

□ A few times a year 13

□ This is my first visit 3

3.        How often do you visit our other Library branch?

□ Daily 4

□ Weekly  19

□ Monthly 6

□ A few times a year 55

□ Never 55

□ I wasn’t aware there was another Library branch 15

4.        Does this Library’s hours meet your needs?

□ Yes, The hours meet my needs 91

□ Need to open earlier 10

□ Need to stay open later 31

□ Need to have more weekend hours 37

5.        When you visit the Library, do you usually (please check all that apply)

□ Check out books 123

□ Check out videos/dvds 75

□ Come to browse 57

□ Use Reference resources 33

□ Read periodicals 23

□ Use the computers (Internet) 85

□ Visit children’s programming 49

6.        Have you attended any of the Library’s adult programming (community movies, author appearances, etc.?)

□ Yes 26

□ No 131

7.        What sort of adult programming would be of the most interest to you?

□ Author talks 35

□ Book Club 35

□ Computer training classes 65

□ Others (please specify): content training like cooking, gardening, etc.; tax filing assistance; genealogy; game nights for adults; helping kids read

 8.        If you answered yes to # 6, would you describe the experience as

□ A positive thing and one that I would like to repeat 22

□ Generally positive but I won’t repeat it 3

□ I didn’t enjoy it but I would like to try another event

□ I didn’t enjoy it and will not try another event

9.        Have you attended any of the Library’s young adult (teens aged 12-18) programming?

□ Yes 23

□ No 131

10.      If you answered yes to # 9, would you describe the experience as

□ A positive thing and one that I would like to repeat 18

□ Generally positive but I won’t repeat it 3

□ I didn’t enjoy it but I would like to try another event

□ I didn’t enjoy it and will not try another event

11.     Have you or your children attended any of the Library’s Children's programming?

12.     If you answered yes to # 11, would you describe the experience as

□ A positive thing and one that I would like to repeat 55

□ Generally positive but I won’t repeat it 2

□ I didn’t enjoy it but I would like to try another event

□ I didn’t enjoy it and will not try another event

13.     If you answered yes to # 11, which of the following programs have you attended?

□ Public Story Time 60

□ Toddler Time 16

□ Pajama Time 11

□ Baby Time 5

□ Craft Day 10

□ We Read on Wednesdays 13

□ Vacation Reading Club 60

□ Terrific Thursdays 26

14.     Would your children be interested in attending free children’s movies (once a month on Monday afternoons)?

15.     Would you be in favor of story times at the Lake Sinclair branch?

16.     If you answered yes to # 14, what time on Monday afternoons would best fit your schedule?

□ 1:00 pm 16

□ 2:00 pm 10

□ 3:00 pm 16

□ 3:30 pm 32

17.     In general, I have found the Library staff to be

□ Friendly and knowledgeable 142

□ Friendly but not very knowledgeable 3

□ Knowledgeable but not very friendly 4

□ Neither friendly nor knowledgeable 3

18.     Which of the following sections of the Library materials collection would you most like to see expanded?

□ Children’s 41

□ Young Adult 38

□ Adult Large Print 15

□ Adult Mystery 26

□ Adult Science Fiction 27

□ Adult Western 9

□ Adult Fiction (general) 35

□ Adult Nonfiction 24

□ Adult Audio 16

□ Adult Video 31

□ Adult Periodicals (newspapers and magazines) 22

□ Special Collections (genealogy) 13

□ Reference 19

□ Business Reference 17

19.     How would you describe the overall atmosphere at the Library?

□ Positive, friendly environment 116

□ Varies from day to day – but generally positive 31

□ I find the Library to be very non-welcoming environment 2

□ Varies from day to day – but generally it is not a positive environment 1

20.     Have you asked for a PIN number from the Circulation Department, allowing you to renew items and place holds online?

21.     Have you visited the Library’s revamped website @ http://www.tllsga.org?

22.     If you answered ‘yes’ to # 21, which aspect of the site was most useful?

Info on vacation reading club; staff e-mails; upcoming events; catalog; on-line catalog; everything; Book requests/holds and renewals; Browsing catalog online; Calendar, Galileo: Book searching; Easy to use; Message Board is good for book reviews; hours and staff; checking on the availability of books and times for scheduled events; the events on the calendar; I like the community calendar and message board

24.     How could we improve our computer services at this branch?

It’s just fine; computers that are private – now they are too close to each other; Offer classes in basic computer skills. Have children's computers for educational games. Laptop computers for check out in the library; Never been on computer; kids games; podcasts; email address for staff members

25.     Do you have any suggestions about how the Twin Lakes Library System could better serve you?

1. Love the adult reading club – excited about completing it! ; Keep up the wonderful work 2.  more books, music, CDs and videos in general 3. hire more college or high school students of all races 4. open more hours especially on Saturday 5.  more people to check out books at projected busy times 6. keep the Sinclair branch open 7.  more Christian fiction; excellent job! Very helpful in obtaining inter-library materials 8. People working at front desk (check-in, check-out area) are VERY unfriendly. They act like we are disturbing them when we check out books.  9. We love the children's section, though. We love Ms. Anne Moore! 10. Everything is fine with me! 11. Stay open later. More weekend movies 11. More books 12. Digital camera checkouts 13. Keep up the great work. 14. Increase all areas of books. 15. More staff and hours. 16. Less noise; unable to concentrate 17. Stay open longer and provide access to legal information such as grants 18. Sunday hours. 19. Nothing really, everything seems perfect to me but may I mention I'm only 14 years old 20. More DVDs on education 21. Maybe open a few more hours on Satuday 22. Expand more hours in both directions. Also as the summer hours are upon us it seems more often than not that all computers filled, as they are now. Of course this may be seasonal but considering cost/efficacy it might be wise to add additional computers 23. No, the library is doing a great job! 24. Open longer 25. More young adult Japanese books 26. Increase the number of computers and the carrel size so that a person can place a research book by the computer 27. Get rid of the rent a cop who's driving people away. 28. More adult fiction like Zane and other authors 29. Have certain computers where you can use a floppy disk 30. Open on Sunday afternoons 31. More circulation staff and more adult activities 32. Books on hold -- may times when I put a book on hold it is available at the downtown branch but either I get there to pull it off the shelf (days later) before it is pulled by staff or the book comes from another library when our copy is right there. 33. More black authors books. 34. I am not from this area but enjoy the services. 35. More online access (more computers) 36. Open on Sunday from 2 pm - 6 pm 37. More books, more audiobooks

26.     Have you noticed the advertising efforts that Library has put forth?

 27.     If you answered ‘yes’ to # 23, can you tell us which of the following advertising efforts you have noticed? Please check all that apply.

□ Radio spots on country 102 FM 13

□ Radio spots on 1450 AM 6

□ Radio spots on Z97.7 16

□ Advertising in the Baldwin Bulletin 11

□ Advertising in the Union Recorder 14

□ Monthly newspaper article in the Baldwin Bulletin 28

□ Monthly newspaper article in the Union Recorder 37

□ Posters and flyers around the Library 63

□ Events calendar  48

□ Movie theatre advertising 12

□ Website announcements 6

□ Other (specify): 1 sign out front; 1 word of mouth; 1 signs at local stores; 1 directly from staff

28.     What advertising methods do you think would be most effective in alerting you about upcoming events at the Library?

□ Radio advertising 39

□ Television advertising 35

□ Billboards 27

□ Newspaper articles 66

□ Email announcements 59

Other (please specify): outdoor signs for Lake Branch story times & dates; more flyers & posters at the library; word of mouth; Lake Sinclair branch signage right by 441 - catch eye of traffic reminding them library is there; flyers and posters around town

29.     Which of the following classifications best describes your racial identity?

□ African-American 41

□ Asian 1

□ Caucasian 96

□ Hispanic 2

□ Other (please specify): 4 (Caribbean-American, Moorish-Nubian-African descent, White American - fairly tan though, Afro-Latino)

 30.     Which of the following age ranges best describes you?

□ Under the age of 10 4

□ 11-17 20

□18-25 12

□ 26-35 27

□ 36-50 50

□ 51-65 33

□ Over the age of 65 7

31.     What is your gender?

□ Male 53

□ Female 91

32.     Which of the following classifications best describes your total household income?

□ Under $10,000 9

□ $10,001 – 24,999 16

□ $25,000 – 49,999 48

□ $50,000 – 74,999 25

□ $75,000 – 99,999 16

□ Over $100,000 14